Legal Information
Refund Policy
How refund requests are reviewed for reseller credits, digital account services and completed activations.
Before delivery
A refund request may be reviewed when payment has been received but the agreed digital service, credits or account action has not yet been delivered or started.
Delivered digital services
Credits added to a reseller balance, completed activations, renewals, account creation or other digital actions are generally non-refundable once delivered, used or made available.
Incorrect or failed delivery
If the delivered quantity or service differs from the confirmed order, contact support promptly with the order details so the issue can be checked and corrected.
Eligibility review
Refund eligibility depends on delivery status, service usage, payment verification and the information provided with the request. Approval is not automatic.
Request process
Send the order reference, payment details, reseller contact and reason for the request through an official support channel. Do not publish account credentials.
Contact
Refund questions can be sent to [email protected] or through the Contact page.